Case Study: Lone Star Credit Union

Lone Star Credit Union (LSCU), with assets of $175 million, serves more than 11,000 members in the Dallas-Fort Worth area. LSCU has positioned itself as a progressive entity in the industry, especially in terms of technology and information security. An interesting tidbit: LSCU was the first investor in Pure IT and the credit union that helped Pure IT become a CUSO!

Where They Started

We spoke with Cruz Gomez, the VP of IT, and Jonathan Campos, an IT Support Analyst, to gain insights into LSCU’s comprehensive technology overhaul. Cruz joined the credit union’s IT department in 2016, when the IT team was grappling with inefficient processes. The sentiment regarding technological effectiveness was dismal, with network problems, an antiquated system, and sluggish servers hindering advancement and member services.

Partnering with Pure IT

Following the collaboration with Pure IT, LSCU has achieved productive operations without the hindrance of downtime or delays caused by obsolete hardware. “I can’t praise Pure IT highly enough,” remarks Cruz. “Pure IT helped us become the innovative company we are now.”

Pure IT has been instrumental in overhauling LSCU’s technological infrastructure, network, core systems, and virtual environments, leading to enhanced performance, efficiency, and the morale of both employees and members. Properly functioning technology reduces employee frustration, enabling them to provide superior service to members. Presently, LSCU engages Pure IT for their IT projects, comprehensive Managed Services, and licensing needs.

Becoming Security-First

With the technology foundations now secure and operational, an extra layer of security became necessary. In 2020, Pure IT recommended DefenseStorm, a robust cyber risk management platform, to bolster LSCU’s cybersecurity defenses. “Knowing that we have a robust system in place and won’t be caught off guard gives us confidence,” Cruz remarks. DefenseStorm equips LSCU with round-the-clock monitoring, alerts, and response capabilities, along with compliance and risk management tools, facilitating the detection, prevention, and resolution of cyber threats while complying with regulatory standards.

Furthermore, LSCU’s membership in the NCU-ISAO, a credit union information-sharing organization, underscores its dedication to leading-edge security practices.

The Power of Partnership

A recurring theme in LSCU’s narrative is partnership. Through a transparent partnership with Pure IT, Cruz, and the LSCU team are assured that they are being recommended solutions that genuinely benefit their organization and members. Likewise, LSCU’s decision to partner with DefenseStorm was based on their exceptional support and cultural alignment, which was apparent from the beginning of the sales process.

We are thrilled to share LSCU’s success story and proud to be their trusted IT partner. We look forward to seeing their future achievements and innovation!