How to Communicate the Value of Technology with Leadership

Strategic planning for 2025 is underway!

Are you considering how to convey the value of technology and related projects in the budget? At Pure IT, we have collaborated with numerous credit unions to demonstrate the significance of a tech strategy and how it can be customized to meet specific organizational objectives. Here are some essential concepts to assist in communicating this value to your team:

1. Ensure suggestions are member-centric: When proposing technological solutions, assess their impact on the credit union’s members. For instance, if you are suggesting IT Managed Services and Helpdesk support, emphasize the benefits such as quicker transaction times and enablement through scale via a team of resources to support, leading to a streamlined teller experience. At the end of the day, the members come first!

2. Tie the solutions to the organization’s growth strategy: When discussing new technology, align it with the credit union’s long-term goals and growth strategy. For example, if the goal is to grow the member base, highlight how technologies like virtualized infrastructure could extend services beyond physical branches to community events. Additionally, implementing new technologies, such as SASE, that support secure remote work, can help expand your talent pool. Demonstrating how technology underpins strategic aims can underscore its essential role in the credit union’s prospective achievements.

3. Show how it can improve operations and efficiency: Operational efficiency is paramount for any entity, particularly when maximizing limited resources. Clarify how technology can simplify processes, cut costs, and elevate service quality. Automation tools, for instance, can manage routine tasks, allowing staff to address more complex member requirements. SASE and enhanced network solutions can bolster collaboration and user efficiency, facilitating swifter connectivity resolution and increased security between branches (addressing north-south and east-west traffic). By showcasing these operational improvements, you can advocate for the technology’s value.

4. Provide evidence and case studies: Support your arguments with data and real-world examples. Share success stories from other credit unions that have implemented similar technologies and seen positive results. You can find a few of our client’s success stories here.

Technology strategy goes beyond the hardware and software. When crafting a strategic roadmap, our Professional Services team considers member impact, organizational strategy, operations, and beyond to create a technology plan that truly benefits the credit union.

Looking for help with your 2025 technology roadmap? We’re here to help!