Case Study: Northwest Community Credit Union

Northwest Community Credit Union (Northwest) is a growing institution that serves about 3,000 members in Chicago, IL. The credit union has always been committed to using technology to improve its efficiency, member experience, and security. However, it faced some challenges with its previous IT partner, who did not prioritize their needs, had frequent turnover, and increased their prices significantly.

In 2022, Northwest decided to switch to Pure IT, a credit union service organization that specializes in providing IT solutions for credit unions. Pure IT was introduced to Northwest by the Illinois Credit Union League, where Jose Garcia, the CEO of Northwest, serves on the board.

The timing was impeccable, as Northwest was concurrently undergoing an IT audit by its insurer, ASI, necessitating resolutions for various network, server, and security issues. Pure IT stepped in to help Northwest address the audit’s findings and assisted with several enhancements to their IT infrastructure, including:

• A journey to the Cloud, tailored to Northwest’s unique organizational goals

• Adoption of the modern Microsoft 365 ecosystem and Microsoft Authenticator for multi-factor authentication

• Implementation of a cutting-edge AI-powered security camera system that helps protect branches and members, where Pure IT facilitated network updates and changes

“We have a reliable business partner that can help the credit union move forward with other enhancements to technology and to provide better service for the membership,” shares Garcia. As a fully remote provider, Pure IT was able to provide exceptional service without causing interruptions for staff. “The beauty of the whole thing is that we were able to accomplish what we’ve done so far completely remotely.”

By prioritizing member security, Northwest truly embodies what it means to serve the community: people helping people. We look forward to their continued growth and are grateful to be a part of their journey to success.